Phone: (0750) 32 295
Fax: (0750) 32 533
In this Policy, BT Collection refers to registered company - BT Development Services AD, EIC 131290015, located at 1574 Sofia city, 3, Nikola Tesla Str., floor 9 - personal data (information) administrator and managing company of companies, owners of tour operators, hoteliers and ski zone operator namely: Balkantourist AD (touroperator), Win Travel EOOD (tour operator), Arbanassi Palace OOD (hotelier – hotel Arbanassi Palace, Arbanassi village), Borosport AD – operator of ski zone in Borovets resort, Grand Hotel Varna AD (hotelier – hotel complex Grand Hotel Varna, St.St.Konstantin and Elena resort), Rila Borovets AD (hotelier – hotel Rila, Borovets resort), Hotel International AD (hotelier – Hotel, Casino and Tower Suites. Zlatni Piasatsi resort).
In this Policy, personal data shall be understood to mean personal information, including full name, personal ID number and ID document, home address, e-mail address, phone number, personal preferences and any additional data provided by the client, at the time of service provision, which is not publicly available.
HOW YOU CAN PROVIDE US WITH YOUR PERSONAL INFORMATION:
Outlined in detail below, is the information which we generally collect under any of the described circumstances, the reason why it is collected and how it is stored.
When inquiring about our services and/or booking with us, we will require your personal details, so we can identify, contact you and process your order. This information typically includes your name, address, telephone number, email address, credit card number, validity information and security code, as well as language preferences. If you chose to share such information with us, you may also include your personal preferences about the type of room/bed, you prefer etc. Eligibility to use third party loyalty programs would require proof of membership, such as but not limited to membership number. We occasionally offer special selective discounts based on certain criteria, such as age, in such cases we would require your date of birth and supporting documentation, such as personal ID or passport, at the time of registration.
BT Collection is a hospitality portfolio of hotels and tourist related services. Your personal information is shared with the third party – the parent holding company of the hotel in which you have chosen to stay or the company, which is to provide tourist services, related to your booking. All companies managed by BT Collection are bound by the same rules and regulations of this Personal Data Protection Policy.
Occasionally we offer packages or other services, which include third party suppliers. If your booking includes such a package or service, your personal information shall be shared with the third party service provider, to the extent needed for the provision of the service and order processing.
We may use the information provided by you to send you occasional promotions and information about the services provided by BT Collection, as well as selected third parties. Your data shall not be forwarded directly to such third parties and the process of receiving/forwarding such information, shall be managed by us.
Should you choose to receive such information, you can subscribe to our newsletter by selecting the Agree box on our website.
Should you choose to stop receiving such promotions and information, you may unsubscribe at any time by clicking on the Unsubscribe link within the email. Any email correspondence from us, shall contain instructions for unsubscribing and an Unsubscribe link.
HOW TO REGISTER ON OUR BT FAN LOYALTY CUSTOMER PROGRAM:
As a customer of BT Collection you have the opportunity to a be part of our Loyalty Customer Program - BT Fan. The objective of this program is to provide a higher level of personalization and service quality to its members. To become a member you will need to provide additional personal information. The membership is free and may be terminated at any time. By choosing to sign up, you agree to the provision and use of your personal information, as provided in the General Terms of the Loyalty Customer Program. Please click on http://www.btcollection.com/request to view the General Terms of our Loyalty Customer Program.
WHEN YOU ACCESS ANY OF OUR WEBSITES OR SOCIAL MEDIA PLATFORMS AND OTHER SPECIALIZED WEBSITES:
We use “cookies” on our websites. “Cookies” are small fragments of data sent by our website and stored onto your hard drive, to enable record storage related to your browsing experience. The use of “cookies” is an industry standard and they are used ubiquitously on the internet. Our sites use “cookies” to identify visitors when they return to our websites. Identifying each customer, also allows us to personalize your online visit, making it a more useful and convenient experience.
It is also possible that we may revise our services and content, based on the information gathered above, in addition to information gathered, such as IP addresses – unique number assigned to your computer when you use the Internet, pixel markers (or clear gifs), the type of Internet browser or operating system which you use. This information is collected aggregately but we can link it to your personal data, by the use of “cookies” as specified above.
We use Google Analytics and Adobe Analytics to measure how visitors interact with the content of our websites. We also use a personalized Facebook audience, which shows you Facebook ads, based on your interaction with our websites or our social media pages and measures how you interact with these ads. All these services use “cookies” and similar technologies such as web beacons, markers and built-in scripts, to record information about your interaction with our websites. Additional information about how these services use such technologies may be viewed on Google, Adobe and Facebook websites and also on the sites of the respective providers, such as YouTube, Instagram, Twitter, TripAdvisor etc.
If you do not permit data gathering as outlined above, related to your visits on our websites through Google Analytics, you may opt out by installing an add-on feature to the browser from Google Analytics. You may also opt out from the collection of data through Adobe Analytics by visiting Adobe Privacy Center. You may opt out from the Facebook personalized audience by visiting the opt out page of Facebook.
WHY WE PROCESS YOUR PERSONAL DATA – OBJECTIVES:
RULES WE OBSERVE WHEN PROCESSING YOUR PERSONAL DATA:
WHERE WE STORE AND TRANSFER YOUR PERSONAL DATA:
We store your personal data in digital format on our company servers, located on the territory of the Republic of Bulgaria, with a high level of information security.
We do not collect, process or disclose sensitive personal data such as race, religion or political orientation.
We may disclose your personal data outside of our group, in the following cases:
In all other cases we shall process, disclose and share your personal data, only if required to do so by Law or when we are under the obligation to comply with government agency requirements, provided they act in accordance with their legitimate mandate.
You have the following rights with regard to the processing of your personal data:
We reserve the right to update this Policy from time to time and we therefore encourage you to review it occasionally, so as to be informed about how we process and protect your personal data.