+359 750 326 58 / +359 750 324 41

Terms

GENERAL TERMS

For online reservations for hotel services in the Rila hotel, Borovets resort on the hotel website

 

1. RESERVATIONS:

 

1.1. Room reservations process: via the “Book Now” tab on the web page of the Rila hotel, Borovets resort you will be directed to the online booking form where you need to fill in the following data: period, number of overnights, number of rooms, number of adults, number of children and their age (0-11 years). After all data has been filled in, all possible booking options will be displayed – room types, types of offers and their respective prices. After selecting an offer, you need to enter your personal data for your booking to be completed: name, surname, e-mail address, address, credit card number, credit card expiration date, name as spelled on the credit card, as well as Card Security Code (CVV2 / CVC). Please check your booking details displayed in the field on the right, read the terms and, if you are willing to make your booking in compliance with the details and conditions specified in the offer, please check “I have read and agree to the Terms & Conditions and Privacy Policy” and press “Book Now”. Your booking is now effective and you will receive a confirmation at the e-mail address you entered for contact.

 

2. PRICES AND PAYMENT

 

2.1. The Rila hotel, Borovets shall provide for the services as requested and paid for by the customer’s online reservation in accordance with the provided in the reservation form data: guest name, period, number of overnights, number of adults and children up to 11 years of age, regular and extra beds, services included in the price, accommodation price per night. Guests aged 12 plus shall be charged the same price as adults. The data in the fields “Special Requests” and “Additional Comments” in the reservation form are not binding for the Rila hotel, Borovets resort as well any special requirements of the customer filled in these fields, and they shall be satisfied depending on availability.

2.2. The prices on the Internet page of the Rila hotel, Borovets are displayed in the currency selected by the customer and shall be charged at their Bulgarian currency (BGN) equivalent at the rate of First Investment Bank for the day with included 9% VAT, tourist tax and hotel insurance. The total amount due by the customer for the reservation shall be calculated automatically depending on the number of days, the number of adults and children (according to their age) and the valid price offer applicable for the respective period. Bookings made and paid via the online reservation portal are secured by the respective down payment according to the offer. Please be advised that the reservations shall not be guaranteed if no down payment was made in compliance with the terms under the offer and the guests shall not be accommodated accordingly. The Rila hotel, Borovets reserves the right to change the prices and the special deals on its Internet page without prior notice. New prices shall not apply to reservation which have already been made, confirmed and paid and the due amount shall not be changed regardless of the new price offers.

2.3. The payment shall be made electronically via debit or credit card through a virtual POS terminal. We accept payment with Visa, MasterCard and Diners Club Cards. This method of payment allows you to select all the details of your reservation and to control the payment process in the online reservation portal on the Internet page of the Rila hotel, Borovets. After you have created and confirmed the reservation and started the payment process a payment page of First Investment Bank opens. The payment interface guarantees full protection of the customer’s data entered there. On this interface the customer needs to enter the information of his card - name as spelled on the card, type of card, number, expiration date and CVV2/СVС2 code. For cards requesting additional 3-D authentication registered in the authentication systems Verified by VISA or MasterCard SecureCode, an authentication page of your issuing Bank shall open where you need to enter your authentication password. In order to use your debit card for online payments you need to activate this service according to the Terms of your Bank.

 

Important: The Rila hotel does not have access to the data on the card of the cardholder at any stage of the creation of the reservation, the payment and following the payment. If the transaction has been successful, a transaction note is generated on the screen which you absolutely need to print and keep. In the moment of the online booking the mentioned amounts shall be automatically withdrawn from your card at the final stage of the payment process. After the successful payment of the price of the created reservation you will receive a confirmation, a number and details of your guaranteed reservation.

 

IMPORTANT!

Should you have difficulties during the reservation or payment via the online reservation portal of the Rila hotel, Borovets please contact our team at +359 750 32568 or address your questions to e-mail: rila@rilaborovets.com

 

3. CANCELLING AND CHANGING RESERVATIONS

 

3.1. For changing, cancelling, no-show or early departure of an already paid online reservation Rila Borovets AD shall retain the respective penalty amount stipulated under the conditions of the offer.

3.2. For force majeure circumstances which require a cancellation or change of the reservation the submission of evidences and papers will be required. In any such case the Hotel reserves their right to use their own discretion as to the refund of the amounts paid. The refund of the paid amounts shall be made by Rila Borovets AD via a transaction to the card used for the payment for the reservation. Refund shall be done in a 30-days period as from the date of the cancellation.

 

4. RIGHTS AND OBLIGATIONS OF THE PARTIES:

 

4.1. The Hotel shall provide for services paid by the Customer as per the standard for “four stars” category.

4.2. The Hotel has the right to refuse an accepted reservation without any liability whatsoever if the Customer fails to pay the full amount in the agreed deadlines.

4.3. The Customer shall:

4.3.1. pay in the agreed deadlines the price of the reservation made by him/her;

4.3.2. observe Bulgarian laws in force and the Hotel Internal Rules and Regulations.

 

5. LIABILITIES OF THE PARTIES:

 

5.1. The hotel shall not be held liable before the Customer for any force majeure circumstances such as: diseases, epidemics, natural disasters, strikes, military actions in the R.Bulgaria as well as abroad which threaten the security of people and restrict their free movement, government acts, outage of water, power or other external supplies upon which the Hotel has no control whatsoever as well as for any other unforeseen or irresistible event of extraordinary nature which has arisen after the reservation was made and which cannot be avoided by the Hotel and their contractors acting in good will.

5.2. The Hotel shall be held responsible only for events which have occurred on its territory and shall not be held liable before the Customer for any food or beverages consumed by the Customer outside the areas reserved by the Hotel or for any actions outside the Hotel if they are different from the commonly accepted on the territory of the Hotel.

5.3. The Hotel shall not be held liable with regard to any claims which have not been reported by the Customer during the stay in the Hotel and have not been confirmed by the medical team which services the Hotel or which have not been proven without any doubt to be relating directly to any faulty action or inaction of any Hotel’s staff.

5.4. The Hotel may seek liability from the Customer for any event which may prejudice the personal dignity of any Hotel staff and/or the Hotel’s reputation or property.

5.5. The Hotel shall not be held responsible and shall not be liable for any compensation or damages in the event that the Customer has been refused services or has been forcibly removed from the Hotel due to inappropriate behavior and/or non-observance of the Hotel Internal Rules&Regulations. In any such case a protocol shall be made and signed by witnessing staff members or other tourists.

5.6. The Hotel shall not be held liable for services which have been selected, organized and paid individually by the Customer during their stay in the Hotel.

5.7. The Hotel shall not be held liable for damages or harm caused to the Customer during their stay by third persons’ unlawful behavior including theft of Customer’s personal property or baggage. In any such case the Hotel shall assist the Customer in dealing with the formalities relating to the reporting and filing of the event provided that no prejudice is done to the regular tourist holidays of the other hotel guests.

5.8. The Hotel shall not be held liable and shall not compensate the Customer in the event the Customer has decided not to use any services or for any reasons whatsoever has deviated, has not showed up or was late and for this reason has missed to received a service.

5.9. The “free parking” option shall be available until all parking spaces are occupied.

 

6. LITIGATIONS AND CLAIMS:

 

6.1. All controversies relating to the provision of services arising from the reservation shall be settled by mutual understanding by the parties. Should the parties fail to reach agreement the controversy shall be brought before the competent Bulgarian court.

6.2. Should a Customer have claims during their stay relating to the non-performance or inaccurate performance of the provided standard services and this has been established as a fact the Customer shall submit their claims before the Hotel without delay and in writing and shall require a document to certify that the claim has been filed so that steps are taken without delay for the satisfaction of all parties concerned.

 

7. PERSONAL DATA

 

7.1. Rila Borovets AD is a personal data administrator as per the provisions of the Law for Protection of Personal Data entered into the register of the Commission for personal data protection under ID number 87512. When you provide us with your personal data this is made in compliance with the provisions of the Tourism Act and the relating legal acts.  Your personal data shall be used only for purposes stipulated in those acts. You have the right to access your personal data at the company’s address: Borovets resort, hotel Rila, for contact: Reservation department, rila@rilaborovets.com.

7.2. The personal data provided by you are processed and stored electronically and on paper. Your personal data is duly protected by reliable and safe means and ways. Rila Borovets AD does not change and/or disclose personal data for their customers and does not provide personal data to any third parties unless when required by the Law. Rila Borovets AD is not processing personal data for direct marketing purposes unless upon the express prior consent of the person.

 

The Hotel reserves the right to unilaterally change the present General terms, the structure and the content of their website and to terminate the access to it at any time without any obligation to give prior notice to the Customer.