Positive: We love to stay in Rila, morning -skiing, later lunch, then pool time with kids, later kids club and dinner, drinks at lobby. Fantastic, relaxing stay.
Spent a week at the Rila in February 2024 half term. We were recommended the Rila from friends who had been before and it did not disappoint. We are a family of 3 (2 adults and 10 year old) all beginners. Arrival and check in at 10pm was easy. Only a few things to note:- If you want food when you get to hotel in the evening, service in bar & room service stops at 10.30pm, we just made it! Safe's are not available in the room and are held behind reception at 30 lev for 7 days. We had a signature slope view room which was not the most spacious for 3 people but perfect for the time we spent in there. Balcony and view of slope is great. Room was cleaned daily and had a small fridge. Hotel was busy (as were the slopes) but it was half term and we were prepared. You could however easily get a table in bar/restaurant and service was great. We stayed bed and breakfast and only paid for the half board once due to the number of options outside the hotel within a few footsteps (recommend the Victoria & Sangria Grey restaurants) Breakfast had a wide range and of good quality. The evening we did have food in the buffet restaurant was ok, but worth venturing out for more choice and options. Bar prices in hotel are very reasonable and drinks are good quality (£5 for a freshly Mai Tai was the pic) - Beer price in hotel is around £3 (7/8 lev) Ski storage was great in hotel (We didnt hire from the Rila Ski, we did at Hunters) but storage at Rila for our equipment was included in price. Service in hotel was brilliant from the restaurant staff at breakfast to reception etc. The hotel is perfectly suited to families, with games room, swimming pool and kids clubs. Children just mix and make friends and allow the adults time to relax! Spa area was good for massages and again reasonably priced (even for the children massages!) Outdoor terrace for apres is a must, especially with DJ in afternoon Hidden gem is the Golden Horn pub, opposite hotel - kids can use free sledges in evening on slopes if you buy a drink and you can sit outside and watch them have fun. We booked our flights, hotel and transfers independently. Using Balkan PMS for transfers who were brilliant with comms and price. 79 euro return from Sofia for shared transfer, (which ended up being just us on the arrival day!!!) - 1.15hr transfer from airport. We had no problem storing our luggage in hotel until 4pm on day of departure. (I've seen others saying they had issues) All in all, a great holiday and stay at the Rila. We'll be back next year.
Just returned from a week at the Rila and had a great time. The buffet breakfast and dinner were great with so much variety, the rooms were clean and spacious (the pull out bed for our son was the best pull out we’ve had in a hotel in a long time), the lobby/bar was lovely with its open fire- perfect place to warm up during the day with plenty of tables to chill out after dinner. There is also a great bar which overlooks the slopes where you can watch everything that’s going on. Location is amazing. Ski hire/storage in the same building with the slopes/ski school/some of the ski lifts right outside the hotel. The sledging hill is max 2minute walk with the Gondala 5 minutes max in the other direction taking you up to the top of Mount Rila which was stunning. The spa was also fantastic. Few down points was the swimming pool was quite cold and the rooms don’t have any safes but you can leave valuables at reception. Also the need to depart the hotel, not just your room, by 1pm however we booked with Balkan and they offered an optional excursion to Sofia where a guide took us around the city and showed us the sites, leaving the hotel at 11am, a great way to see a bit more of Bulgaria before heading home. If we return to Borovets, we will definitely return to Rila Hotel
Positive: This is a great hotel. It’s busy but very well managed. The location couldn’t be better and the interior, including the rooms are well decorated and comfortable. It is well staffed and they provide an excellent service. We enjoyed using pool and spa - the lady at reception was very vigilant regarding age restrictions. It is clean and again, we’ll staffed with cleaners who discreetly manage the public areas. I would recommend this hotel. Negative: There wasn’t anything I didn’t like.
The perfect location! Chair lifts, shops, bars & restaurants all within minutes of the hotel. Ski hire and storage in the hotel. Breakfast has plenty of tasty food to choose from and the breakfast room is spacious (no queuing). Roof bar has really nice light bits and drinks with views of the slopes. Room was clean and very comfortable bed. Spa and thermal area was ideal after a day of skiing. Would recommend if you are looking for the best location!!!
Terance Kernachan 07 Feb 2024
Our family, consisting of two adults and two children, one of whom is autistic, had an unforgettable experience during our second visit to Hotel Rila through Crystal Ski Holidays. The decision to return was effortless, thanks to the exceptional facilities and professional staff at the hotel. The food consistently met a high standard, with half board options, and the choices for breakfast and dinner were excellent. Additionally, the amenities for children, including the swimming pool and spa, were top-notch. Crystal Ski Holidays provided seamless communication and ensured safe transportation to and from the hotel, making the booking process hassle-free. Our holiday package, which included ski hire, lift passes, and ski lessons with Borosport Ski School, was incredibly valuable. The ski instructors were highly skilled and made our lessons both professional and productive. Moreover, the location is fantastic, with the walk to the gondola taking about seven minutes. However, it's worth noting that queues can be quite big in the morning. Overall, we wholeheartedly recommend Hotel Rila, Crystal Ski Holidays, and Borosport Ski School. We're already eagerly anticipating our next visit! Plus, our room facing the ski slopes with a balcony provided breathtaking views on sunny days.
This was our 8th stay at the hotel. We love it . We find the staff very friendly, welcoming and treat us like family . All our requests prior and during our holiday are effortlessly met. The choice of food is extensive at breakfast and dinner always fresh and tasty. We book a slope view room. This year enjoyed an afternoon on the balcony in the sun with a bottle of wine . Lots of people watching with great views up the mountains. Enjoyed the spa - good for aching limbs after skiing. The lobby bar is good to meet up with friends for a drink and chat . It is busy because it’s popular but the terrace bar is quieter for a quieter drink and gorgeous cocktail. Our room was warm ,spotlessly clean , wonderful bathroom with everything you need and I great shower. We can’t wait to return
Jack Wilkinson 27 Jan 2024
Great location, great breakfast, rooms were clean and had a great view of the slope from our balcony. All the staff were very friendly and attentive. Loved going in the spa (included in room cost) every night after skiing. When we returned with our kids we will be staying again.
Incredible Hotel. Great staff, brilliant facilities, endless food options. Family friendly. Couple perfect. Will return and would recommend.
Julian Murray 06 Jan 2024
I’m a single dad here with my daughter and I’m so glad I chose Hotel Rila. My daughter loved the pool, our room was lovely and large, and the food at the buffet was surprisingly good with high quality ingredients, loads of variety and lots of interesting local dishes. Great location, well run and clean. We will be back. Ps. The ice cream in the bar is outstanding.
TravelllerLaddy 03 Jan 2024
Great in very way, best location, great for families, everything in one place and fabulous vibe to the whole hotel. So much choice in the hotel and child care options are amazing! We were there for new year and our terrace package was amazing and the best views in the house for the fireworks!
Catalina Stanca 03 Jan 2024
We spent the 2nd New Year’s Eve at Rila hotel in Borovets with stunning views over the slopes. The location was perfect for ski enthusiasts, providing easy access to the ski areas. The rooms were comfortable and the staff was attentive. Highly recommended for a memorable winter getaway!
Mariya Gancheva 30 Dec 2023
Wonderful hotel. Best location ever . I stayed with my 4 years old son. He really enjoyed the kids club and the animation . There was also cinema night for the kids every night. Great spa as well.The food was really delicious and there was everythibg needed for one great vacation!
This experience with this hotel is wonderful. All the facilities are there such as pool, restaurants, sauna , ski rental ,kids club…… The location is unbeatable . Ski in ski out. The staff are friendly and helpful. My family has great time there.
James Fordham 25 Dec 2023
Excellent value as food is good quality, location is unrivalled and everything you need to ski is in the hotel. 25m pool and spa is a bonus and great to use post ski.
Excellent hotel, probably the nicest in Borovets. The room was big with a nice bathroom and a large shower. The spa area is brilliant with four saunas, a Turkish bath and a steam room. The location is perfect with the slopes and ski lifts right on your doorstep and plenty of shops, bars and restaurants around.
Borislav Genov 11 Nov 2023
Excellent service and hotel. From reception, bars to the restaurants great staff, congratulations how you are managing !
Very pleasant stay with our family and friends. Lots of organized activities for the kids during the vacation time. The food was very good and a lot of choice. Nothing to complain about. Would return again and definitely recommend to my friends.
Very friendly and helpful staff. The food was excellent. Good entertainment for the children.
A great hotel for a family holiday! The staff was very friendly and attentive. Rooms were big and clean. The pool was warm and clean too and the food oh the food was superb! The best place to relax with children!
Location 5 / 5
Service 5 / 5
Value 4 / 5
Mladen Nachkov 23 Sep 2023
The hotel is trade mark in Borovets resort. One of the best there, well known within all Bulgarians and why not within many foreign guests. Fantastic location. Great hospitality. Friendly staff. Very good food for dinner and breakfast in the main restaurant..... What to say more...
Would definatelly reccomend
Positive: A perfect family stay. Exceptional food and excellent staff. Negative: no such thing. Everything was great.
After the renovation this hotel became excellent. Modern, clean rooms, outstanding breakfast buffet, polite staff and free-self parking. Also great slope-view rooms - very peaceful and relaxing.
Всичко беше на високо ниво - удобства в хотела, спа, отношението на персонала - отзивчиви и позитивни. Храната на закуска и вечеря беше с отлично качество.
Very clean property and great staff. Everyone from the reception to the cleaning personnel is smiling and kind to guests. The rooms are spacious and functional with a lot of storage space. There are many drop-off daytime activities for children and an evening kids movie with popcorn. The breakfast is amazing and the location is central, near lifts, shops, and restaurants.
Very nice renovation, our room was well decorated, with everything you need. The staff was just amazing, from reception desk , on breakfast to housemaids. The breakfast was very rich- in Bulgaria we have never tried such variety of choice. At lounge bar bartenders preparing very good cocktails and the waitresses were attentive and helpful. We spent a great time and we will back.
The kids love this place in the summer. Very clean and cozy everywhere - the rooms, the corridors and the SPA area with the pool. Great service from everyone in the hotel. We feel like at home. Food is amazing and great choice for everyone's tastes. Plenty of activities in Borovets for the summer - walking, biking, horse riding, etc. Highly recommend for families with small children. We will be back for sure.
Positive: Breakfast was a great selection. Staff everywhere were helpful and friendly. Information at check in was detailed. Central location and fabulous roof top views
Gery Portarska 18 Aug 2023
Great hotel, excellent service offered by Rila Staff, good food, comfortable room and great location. I had the best time at Rila hotel, and I would definitely recommend to all friends and family.
Danail Danailov 09 Aug 2023
Thank you for hospitality and professionalism! I was pleasatly surprised how good hotel Rila turned to be. It is totally renewed as interior, also the staff is very polite and professional. I never had the feeling that the hotel is fully booked, all processes went fast and smooth. (Check in/ out, restaurant serveces...) There were interesting activities for kids ( inc. Into the price). The SPA center was clean and well organized. The pool - extremely clean. The Jazz festival in front of the hotel and the jam sessions into the piano bar later was amasing add on to our experience. I highly recommend hotel Rila for any season!
Positive: Great hotel, nice room (family room), very clean, super comfortable beds, nice staff, amazing breakfast, it was an excellent experience for us. We were there in the summer, 2 adults and 2 children. Negative: Nothing.
21 Jul 2023 Svetlin Levashki
The hotel underwent a significant renovation of all the suites and rooms, and there is a noticeable improvement in the interior design and the overall experience. The food offered at e buffet is tasty and abundant. Spa and gym included, as well as complimentary drinks, sports activities and a 10% discount on the massages.
Natalia Krumova 11 Jul 2023
Love the hotel, it's amazing, staff are attentive, food is in abundance and delicious.
First time to vist Bulgaria,Hotel Rila was brilliant, ski in - ski out hotel ,right beside the slops and ski school.staff very friendly and cleans rooms. Food and cocktails were lovely, Will be back next year.
AnastasiaK1281 26 May 2023
The hotel was booked by our company for the business gathering. It was a great experience. Ski resort in May might not be your preferred destination, but Rila is fantastic. First, food is delicious. Second, rooms are modernly equipped and comfortable. And what a view you get in the morning, peaceful and calm, and such a great fresh air! Third, swimming pool is not a small pool but a real 25m pool where you can train. And of course, fourth, the hiking trails and the breathtaking views are great. Finally, hotel staff, from reception to the bar, they were all very helpful, responsive and nice to us.
Excellent location, lovely view, pleasant and very clean rooms, comfortable beds, attentive customer service (special thanks to the manager of the reception team, Ms. Bilyana). We would love to come back and stay again.
Hello, We would like to express our satisfaction with the 3-day hotel vacation we spent with you. Your hotel's excellent location, friendly staff, and hospitable service really impressed us. First of all, you deserve praise for the cleanliness of your comfortable and modern rooms. The spaciousness and airiness of the rooms made us feel at home. In addition, we were really happy with the meticulous care shown for the daily cleaning and arrangement of the rooms. The taste, presentation, and variety of the food served in your hotel also deserve special praise. The richness of your breakfast and the fresh products that energized us in the morning made us really happy. Thanks to your delicious meals, quality service, and friendly staff, we had very enjoyable moments throughout our vacation. Finally, the other services you offer at your hotel also impressed us. In particular, your spa services and outdoor pool provided us with great relaxation. In addition, the activities and excursion programs offered at your hotel made our vacation even more enjoyable. We thank you for all the services you provided us during our vacation. Thanks to you, we had an unforgettable vacation and we can't wait to visit again. We wish you all the best. Best regards,
peterdavies2015 13 Apr 2023
Fabulous hotel. This was the 6th time we stayed at this hotel, End of ski season so not so many guests at the end of March as in January & February. Rooms have all mod cons as expected in such a hotel. Ski in / Ski out from in front of the hotel. We had half board. Breakfast from 0700 - 10:00. Huge selection of food. Something for everyone.
Hotel is the best in the area. Rooms are clean, services are great , food is delicious. Spa area is very good too with the wide range of treatments. Location of the hotel is perfect too, so don't need to walk too far. Staff was very helpful and friendly. I would definitely book this hotel again.
Our 8th stay at the Rila , we would not stay anywhere else . This year we celebrated a special birthday with with the family. We had a superior slope view room , I had requested it to be central and it was absolutely perfect . The food is tasty and plentiful. Something for every palette as we had some fussy eaters with us this year but they loved it .The staff welcome us back every year as if we are family making us feel really looked after. It’s in the perfect location for the slopes. There is always a great atmosphere in the lobby area allowing friends and family to sit, eat drink and laugh over the adventures of the day . We are booking for next year today which reminded me to leave a review, can’t wait to return.
Great hotel in a fantastic location right at the foot of the slopes. Rooms were modern, clean and warm but maybe a bit small. Food in the main restaurants was lovely, lots of choice, catered well to UK palate and it was hot. Lobby bar served great cocktails, food was good and had live music in the evenings. Spa facilities were included and excellent. Would stay here again if going to Ski in Borovets.
What an absolute delight, this hotel is outstanding in every way. The staff are friendly & nothing seems too much trouble. The rooms are comfortable & most certainly clean beyond belief. The foods great, the amenities are superb, all round- PERFECT !!!!!.
Location 5 / 5
Service 5 / 5
Value 5 / 5
We loved our stay at Hotel Rila, the hotel made our holiday. Having the pool and spa area to be able to relax in after a long day on the slopes, was amazing! The hotel was modern and catered for all. We stayed in a slope view room and the views were stunning. We ate at the hotel bar on our last day before flying home and the food was great. Couldn’t fault the hotel at all. The ski hire was very organised and well ran, I’d definitely recommend to anyone looking to ski in Borovets. In fact, I’d go as far to say it’s a must stay!
Large group holiday with family of all ages! Brilliant facilities, food and incredible staff! Had no issues whatsoever throughout the week. Facilities were incredible, between us we used pretty much all of them. Food and drinks are reasonably priced considering location.
Y9172ACgabrielc 18 Mar 2023
Rila is a wonderful place to stay/ski/relax/have fun. The people are so nice, the food is very good, the facilities are great We have been here 3 times and definetly it is not the last time. Thank you guys for the the wonderful moments we have had there.
M7532XFisabelp 17 Mar 2023
Very enjoyable stay at the Rila Hotel. Rooms are modern and spacious and the hotel is in an ideal location for accessing the slopes. Amazing cocktails in the hotel lobby bar, great food in their ‘Terrace Bar & Restaurant’ and all very reasonably priced. Would definitely recommend.
Road60373160023 17 Mar 2023
5/5 Brilliant Hotel 4 star recommended as a 5 Star. Great bedrooms plenty of space fantastic bathroom robes & flip flops in bedrooms for the fantastic health spa and leisure facilities. Restaurant had delicious food breakfast and dinner first class!
russelledward 16 Mar 2023
This is a fabulous hotel. Great location, ski in and out. Ski hire in hotel. Staff are friendly. Amazing spa facilities. Cocktail terrace overlooking slopes. High standard. Breakfast and evening meal varied, something for everyone. Third visit with a large group. Would highly recommend.
Great hotel, highly reccomended. Fabulous food and amazing location. The staff are very welcoming, the spa facility is very clean and the in hotel entertainment is really good. Has lots of activities for kids and you get your value for money
Brilliant hotel with fantastic service and food, the staff are friendly and keen to help you with anything. Thoroughly enjoying our stay! spa facilities are great and the location is perfect. Highly recommended Room 314
F4798UUstephenh 07 Mar 2023
I would highly recommend the "Hotel Rila" for families looking for a comfortable and enjoyable stay with excellent dining options. Located in the heart of the city, this hotel is easily accessible and offers a range of amenities for guests. Upon arrival, we were warmly welcomed by the friendly staff who were always ready to assist us throughout our stay. The hotel boasts spacious and clean rooms that were perfect for our family, and the beds were incredibly comfortable ensuring a great night's sleep. The restaurant at the Rila is simply outstanding. The food was absolutely delicious and beautifully presented, and the service was impeccable. Overall, the Hotel Rila exceeded our expectations, and we had a wonderful experience during our stay.
We keep coming back here every year! It’s so easy to get here from the Sofia airport and very convenient to enjoy the skiing holiday with kids. There is entertainment for them every day and there are also many ski schools to chose from. Spa is great too! We really enjoyed our stay and we will come again!
I4118OTdebbiem 04 Mar 2023
Fabulous location, food, spa and room. We have been 3 times and have never been disappointed. Ski hire and pass within the hotel. Very safe feeling. Lovely bar area with a variety of food and drinks at reasonable prices. Kids room with soft play, films etc. Ski to door. Borovets itself could do with some updating, it's very different from alpine resorts, quirky. The Ski infrastructure is old but adequate and reflected in the price of the ski passes.
Absolutely fantastic hotel. Great personnel, really delicious food. The pool and the spa facilities are also excellent. I would definitely recommend Hotel Rila to any of my friends and family. I have been coming 4 years in a row with my family and my friends and every year I have been coming twice. The ski wardrobe is also high quality with the hotel been located right next to the piste and the lifts. Absolutely fabulous place!
Nicholas Smith 28 Feb 2023
Perfectly positioned, excellent facilities, high quality rooms and very helpful staff. If you are going to Borovets, stay here
Excellent hotel with great facilities. We had a lovely spacious room with a large window and balcony overlooking the mountain and ski slopes. Helpful, friendly staff. Secure ski and boot room, even has its own lift pass office onsite. The hotel arranged taxi transfers to/from Sofia airport and with a midday checkout we managed to get an extra half-day's skiing on a our final day. First time in Borovets, but it was a great trip and we hope to return, and would definitely stay at the Rila again.
CarolineB5803 19 Feb 2023
This is our first time in Bulgaria and we are very impressed with hotel Rila. The rooms are great, the ski hire on site is a real bonus and the location is superb. We are very impressed with the range and quality of food in the buffet restaurant too. Highly recommended!
The hotel is everything you could wish for on a ski holiday. Right at the slopes, rooms were great. The lobby bar is very cosy and the people serving very friendly. We had half-board and the food was excellent, there is something for anyone. We will come back for sure.
The hotel itself is the best you can get here, the food in the actually hotel for me is better than the near by restaurants, more international food. The housekeeping service are full of lovely ladies. -The Rila Spa, the spa is also a joy, I don’t ski so I enjoy some treatments here while the kids and hubby are out so very relaxing for me. In all I would definitely rate Rila an excellent choice, all I ever get a good service.
Everything was perfect:the view from the room of ski slopes was amazing, food, location and also the staff was very kind and responsive. We will definitely be back again, because you are the best hotel.
WOW, the best location in town, amazing breakfast, comfortable rooms, and the service is incredibly good and welcoming. Parking is free for hotel guests. A lot of things for the kids after skiing time.
I had the best time at Rila, The hotel was so clean. Powerful hot showers in the room which are great after 6hours of skiing. We had great views of the mountains from our room. Great selection of food at the buffet for breakfast and dinner. The swimming pool area is nicely decorated in plants and the spa has a very relaxing vibe. The slopes are fantastic for both myself (first time beginner). We also did some fun activities such as the forest walk, snowboarding and the skidoo up the mountains. Very good fun and made the best memories. Would def recommend to all friends and family. Thank you Rila!
Ski Hire in hotel and only 2 minutes to the drag/chair lifts. Buffet breakfast is extensive. Fantastic Hotel in every way this is the 6th time of visiting. Worth the extra cost for the Mountain view. I have been to numerous Ski resorts in France Italy and Austria and mostly I find them a rip off to some degree. Food at Rila very high standard in Italian style and cater for vegatians. Difficult to beat
We stayed in February half term with our family and we had an amazing holiday. The hotel and staff completely exceeded our expectations. They were very helpful before and during our stay and our family room was amazing. Go for a slop-side if you can. It wont dissappoint. The views are amazing and it truely is a ski in/ ski out hotel. You can lie in bed and watch the night skiiers. We stayed half board and the food and drink was amazing. The extensive buffet catered for even the pickest of children. The ski school and hire were brilliant, very friendly and a pleasure to ski (and snowboard) with. We cant wait to return. Ideally suited to beginner and intermediate skiiers. You have to wait a bit for the lifts and the slopes are a little busy mid morning and afternoon but its definitely the best ski resort we have been to.
ChrisSeagulls 14 Feb 2023
It is our third time skiing in Borovets but the first at Hotel Rila. We wish we’d opted for this great hotel before. The rooms are excellent - perfect beds, fab shower and generally very comfortable. We stayed half board and enjoyed the superb breakfasts and buffet dinners - each 3 or 4 courses The bar and spa both excellent too at the end of a day’s skiing. The staff are really very friendly and spot on - so helpful and attentive. Booking again next year !! Thank you Hotel Rila x
Family friendly hotel, ideal for skiing - stayed with my 10 & 8 yr old. The hotel is clean, well -organised with great food & service. The room was cosy warm with plenty of space. We all slept well. The spa was great after skiing all day. Children loved the jacuzzi. Breakfast was excellent buffet with everything! YORDAN was excellent and all staff were helpful! Highly recommended! Thank you.
I2244PHangelah 17 Feb 2023
Great trip all round! We shared a room with our two kids (7 and 5) and it has been great. We’ve been so busy skiing all day, sledging/drinking til late that sharing a room is not a problem. Buffet breakfast and dinner great for the kids, plenty of choice for us. Right outside the ski school pick up and ski hire so easy in the mornings. Def recommend! Pool and hot tub great for tired legs at the end of skiing!
Lovely modern ski in/ski out hotel in a great central location. Great activities for kids in half term. Lovely food. Lots of ski schools for beginners but there are also some difficult runs about for the more advanced skiers. Long queue for your skis/poles on the first day but this is common so just be prepared! Bottom of the slopes stay open at night for sledging which the kids loved. Also a big swimming pool! Very central location.
We are loving it here. Borovets is amazing but it’s been made even better by our stay at rila hotel. The breakfasts are superior and the the dinner is so tasty. All the staff are v friendly and helpful. The spa is fabulous after a day on the slopes. It’s ace here
Holidaysleeds 20 Feb 2023
The Rila is in a great location, perfect location opposite the nursery slopes and chair lifts into the mountains. Service is fantastic, the staff are really helpful. Food is very good with lots of choice. Couldn't fault it at all. Clean, modern hotel with lots of facilities so something to do even if you are not a skier or only ski part of the day. A visit to the Terrace is a must!
Tracey123Tracey 20 Feb 2023
Clean hotel & friendly staff. Rooms are spacious & very clean, Conveniently located to the slopes & places to eat, Plenty of activities available with the hotel too. We are looking forward to return for another visit next year.